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RETURN POLICY

Last updated December 30, 2022


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within one (1) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@universeindisenchantment.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Eko global trading grossist AB
Attn: Returns
RMA #
box 817 101 36 - Stockholm - Sweden
Box 817
Stockholm, Stockholm 101 36
Sweden

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
     ●     Sale items are FINAL SALE and cannot be returned.
     ●     All returned items must be in new as an unused condition, sealed, with all original tags and labels attached.
     ●     For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. Please Note ● Sale items that are as FINAL SALE cannot be returned. ● The package should be sealed, unopen, undamaged when return. We do not accept return from used products, even if it was just opened. The product should be exactly as it was sent, under the same conditions.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@universeindisenchantment.com
This return policy was created using Termly's Return and Refund Policy Generator.



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